澳大利亚研究表明，仅依靠补贴和激励措施难以有效推进家庭能源升级。1研究团队采访了19位来自州政府、地方政府和社区组织的项目设计者和实施者，发现与家庭建立信任关系是项目成功的关键因素。1一位项目组织者指出："建立与家庭的信任关系是关键。否则，你会得到非常低的项目参与度。"1
政府主导的能源升级项目在覆盖最需要支持的人群方面面临挑战。1维多利亚州政府在2025年单独向180,000户家庭提供了能源升级服务，但低收入家庭、租户以及文化和语言背景多样化的群体往往被这些项目所忽视。1太阳能安装商等服务提供商也存在偏见问题，一位组织者表示："太阳能安装商通常不与低收入人群合作，因为他们无法承担太阳能成本。他们不习惯与具有这些额外需求层次的受众合作。"1
研究建议将地方政府和社区组织认可为关键合作伙伴，并提供可持续资金以扩大项目覆盖范围。1社区主导项目通过建立信任关系并提供实际支持，相比单纯的政府补贴方案更加有效。1
Research from Australian institutions reveals that successful home energy upgrade initiatives require far more than financial incentives alone. A study examining government and community-led programs found that establishing genuine trust with households is fundamental to program effectiveness, particularly when reaching underserved populations.1
In 2025, the Victorian state government provided energy upgrade services to 180,000 households independently.1 However, researchers who interviewed 19 program designers and implementers across state government, local government, and community organizations discovered significant barriers to participation. One organizer emphasized that "building a trusting relationship with households is key. Without it, you get very low program participation rates."1 The research indicates that government-led initiatives often struggle to effectively serve low-income families, tenants, and people from culturally and linguistically diverse backgrounds, whereas community-led programs bridge this gap through relationship-building and practical support.1
A key challenge identified involves installer reluctance to work with lower-income populations. As one program organizer noted, "solar installers typically do not work with low-income people because those people cannot afford solar costs. They are not accustomed to working with audiences that have these additional layers of need."1 The research recommends that policymakers recognize local governments and community organizations as essential partners and provide sustained funding to expand program reach, moving beyond rebate-based approaches to foster the trust necessary for inclusive energy transitions.1
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