深圳机场近期密集推出一系列AI和机器人智能应用，覆盖旅客出行服务的全环节。这些创新应用已累计服务旅客超万次，展现了深圳在科技创新领域的实力。1
其中，基于大模型的AI乘机助手支持中英文交互，自暑运以来已完成问询会话超1万次。1此外，机场还部署了支持38种语言实时翻译的AI翻译终端，为国际旅客提供语言支持。1在物流配送方面，外卖配送机器人已从卫星厅扩展至国际出发区域。1
在便利服务和安保领域，人形机器人在无人化便利店提供7×24小时零售服务。1巡航智能违禁物品收集机器人平均每天可收集约25千克违禁火种。1同时，具身机器人T800与民警协同开展巡逻值守工作。1
Shenzhen Airport has recently rolled out multiple intelligent applications powered by artificial intelligence and robotics to enhance passenger services across all travel touchpoints 1. The deployment includes an AI travel assistant based on large language models, delivery robots, humanoid robot convenience stores, autonomous mobility devices, and patrol robots, collectively serving over ten thousand passengers since launch 1.
The AI travel assistant supports bilingual interaction in Chinese and English, having completed more than 10,000 inquiry conversations since the summer travel season 1. Additionally, the airport operates an AI translation terminal capable of providing real-time translation across 38 languages 1. Delivery robots have expanded their operations from the satellite terminal to the international departure area 1. A humanoid robot runs a fully automated convenience store, providing 24/7 retail services 1.
The airport's smart systems extend to security and maintenance functions as well 1. A specialized patrol robot designed to detect prohibited items collects approximately 25 kilograms of fire hazards daily on average 1. Meanwhile, a T800 embodied robot works alongside security personnel to conduct routine patrols and maintain order throughout the terminal 1.
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