深圳市交通运输局于9月3日启动出租车行业文明服务水平提升计划1。首批约1000台示范出租车已完成升级，配备了多语种播报、多币种支付、翻译工具等功能设施，旨在为外籍乘客提供更加便利的出行体验1。该计划后续将推广至3000台巡游车和10000台网约车1。
升级后的出租车支持微信、支付宝国际版及现金等多种支付方式1。车内还布设了"EyeShenzhen"多语种官方平台二维码，涵盖英语、德语、法语等9种语言1。驾驶员配备了常用外语手册、服务指引和文明服务规范手册1。全市超12万名巡游与网约车驾驶员参与了文明服务宣誓承诺，承诺提供规范的涉外服务1。
Shenzhen's transportation authority launched an initiative on September 3 to enhance civility standards across the taxi industry in preparation for international visitors.1 The Shenzhen Municipal Transportation Bureau unveiled its taxi industry civilized service improvement plan, which equipped the first batch of approximately 1,000 demonstration vehicles with enhanced facilities designed to better serve foreign passengers.1 These upgraded taxis feature multi-language audio announcements, multi-currency payment capabilities, and translation tools to streamline the experience for international travelers.1
The enhanced fleet includes practical resources for drivers, including common foreign language handbooks, service guidelines, and civility service manuals.1 Passengers can pay through multiple methods, including WeChat, Alipay International versions, and cash.1 Inside each vehicle, drivers have placed a QR code linking to the official "EyeShenzhen" multi-language platform, which offers content in nine languages including English, German, and French.1 More than 120,000 taxi drivers across the city—representing both traditional and ride-hailing services—made public commitments to deliver civilized and professional services to international clients.1 The initiative aims to expand beyond the initial 1,000 demonstration vehicles to eventually cover 3,000 traditional taxis and 10,000 ride-hailing vehicles.1
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