澳大利亚前临时养老护理监察官伊恩·耶茨在参议院听证会上严厉批评政府的Support at Home改革计划，指其已成为"公共政策失败"1。耶茨表示该系统"使情况更加恶化"，并指责政府将预算控制置于满足患者需求之上1。他指出，相比之前的Home Care Packages项目，等待护理服务的时间已达到前所未有的水平1。
耶茨在听证会上要求政府采取行动加快支持获取，同时修复现有评估工具的缺陷1。他特别抨击政府停止发布数以万计接受临时护理方案人员及等待重新评估和方案审查人员的数据和等待时间，称这"令人震惊"1。对于政府声称中位等待时间下降47天的说法，耶茨的表态形成了直接对立1。政府发言人回应称，今年政府将投入470亿澳元继续建设和加强养老护理系统1。值得注意的是，Labor政府上周在联盟党和绿党的压力下，已将联邦居家支持计划资金延长至2029年中期1。
Ian Yates, a former interim aged care ombudsman and former chief executive of Age Concerns Council, has delivered a scathing critique of the Labor government's Support at Home reform program, declaring it a failure that has worsened outcomes for elderly Australians 1. Testifying before a Senate inquiry, Yates stated that "Support at Home has to be judged a public policy failure at this time" and asserted "It's made it worse" when compared to the previous Home Care Packages scheme 1.
Yates criticized the government's prioritization of budget control over demand-driven service provision, pointing to record-breaking care wait times as evidence of systemic dysfunction 1. He highlighted a particularly troubling gap in transparency, condemning the government for ceasing to publish data on wait times for tens of thousands of people on interim packages and awaiting reassessments and package reviews, calling the practice "scandalous" 1. While the government has claimed median wait times have decreased by 47 days, Yates countered that actual waiting periods have reached "unprecedented" levels 1. The government spokesperson responded by noting that "This year, the government will invest $47 billion to keep building and strengthening our aged care system" 1. Labor recently extended funding for the Commonwealth Home Support Program to mid-2029 following pressure from the Coalition and the Greens 1.
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